RETURN & REFUND POLICY
You must inspect the products and verify your order of the products upon delivery, and notify our Customer Service team within 7 days from the date you receive the products of any incorrect order or damaged products, either in writing via post, fax or email; or via phone calls. Our contact information is as follows:
Coffee Mark Products Sdn. Bhd. - Customer Service
Plot 53, Bayan Lepas Industrial Estate, Phase IV
11900 Bayan Lepas, Penang.
Tel: 604-6438998 / Fax: 604-6441919
Email: customer@coffeemark.com.my
We will only accept returns, subject to the following:
Returns
- The product can be returned only in Malaysia.
- The product can be returned if it is damaged before receipt of the same by you
- The product can be returned if there is a discrepancy between ordering and delivery.
- The product must be returned undamaged and in its original packaging. (For the wrongly delivered items)
- Original shipping costs will not be refunded and you have to bear the cost of shipping the item back to us.
Note: You cannot refuse to accept products merely because they are not delivered by any given date or dates.
If the item you purchased is defective in the material due to our fault, we may offer an exchange or refund, at our discretion as appropriate in accordance with these terms and our prevailing exchange policy, if any. To complete your return or refund, we require a receipt or proof of purchase.
Save for the standard manufacturer’s warranty terms applicable for the specific Coffeemark product(s) purchased under this Agreement, all other warranties, conditions, terms, undertakings, and obligations implied by statute, common law, trade usage, or course of dealing are excluded to the fullest extent permitted by law. In particular, warranties relating to merchantability, fitness for purpose, satisfactory quality and/or compliance with description are excluded.
Original shipping costs will not be refunded and you will bear the cost of shipping the goods back to us. You are responsible for all goods until it reaches us. For your own protection, we recommend that you send the goods using a trackable delivery service that insures you for the value of the goods. Please contact our Customer Service team via Tel: 604-6438998 / Fax: 604-6441919 prior to arranging the return of your order.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at customer@coffeemark.com.my.